Privacy Policy

1. Who we are

Numvedaa ("we", "us") operates an online marketplace that connects you with independent numerology, astrology, tarot and energy-healing practitioners ("Experts"). For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described here.

Questions about this policy or your data can be sent to infonumveda@gmail.com.

2. What we collect

Account details: when you sign in with Google we receive your name, email address and profile photo. We do not receive or store your Google password.

Booking details: the service, date, time and mode you choose, and any question you write for your Expert. Because of the nature of our services, this often includes your date, time and place of birth, full name, and personal, relationship, career or health concerns. Please share only what you are comfortable sharing.

Session content: chat messages exchanged during a consultation. Voice consultations may be recorded and transcribed (see section 5).

Reviews and ratings you choose to publish.

Payment records: amount, status and the payment gateway's reference. Card, UPI and bank details are handled entirely by our payment gateway and never reach us.

Expert applications: display name, bio, specialisations, languages, experience, credentials, pricing, and a government-issued identity document used only for verification.

Support messages you send through our contact form.

Technical data: a sign-in session cookie and basic security logs (such as the time of sign-in and key actions).

3. Why we use it

To create and secure your account; to take bookings and payments; to let you and your Expert communicate; to send booking confirmations, reminders and receipts; to process cancellations, refunds and Expert payouts; to verify Experts; to resolve complaints and disputes; to keep the platform safe, including detecting fraud and prohibited sharing of contact details; and to meet legal, tax and accounting obligations.

We do not sell your personal data. We do not use your consultation content for advertising.

4. Consent

By creating an account and booking a consultation you consent to the processing described in this policy for those purposes. You may withdraw consent at any time by writing to us; withdrawal does not affect processing already carried out, and we may be unable to provide consultations without the data they need.

5. Chat, call recording and transcripts

Chat messages are stored so both parties can refer back to the conversation and so we can investigate complaints.

Voice consultations may be recorded and converted to text transcripts. Recordings and transcripts are used only for quality assurance, dispute and refund resolution, enforcing our Community Guidelines (including preventing off-platform contact), and legal compliance. You will be told at the start of each session when recording is on.

Access to session content is limited to the two participants of that session and authorised Numvedaa staff handling a complaint, dispute or safety review.

6. Who can see your data

Your Expert sees your name, your booking question and your session messages for that booking only.

Reviews you publish are public and show your name as it appears on your Google account.

An Expert's display name, bio, specialisations, languages, experience, credentials, prices and ratings are public once approved. Their identity document is never public and is visible only to our administrator.

Our service providers process data on our behalf under contract: Railway (hosting, database and file storage), Google (sign-in), Razorpay (payments), our email delivery provider, and our voice-call provider. They may use it only to provide their service to us.

We may disclose data where required by law, court order or a lawful request from a government authority, or to protect the rights and safety of our users.

7. Where your data is stored

Our primary database is hosted in the United States of America, and uploaded files may be stored in Singapore. By using the platform you acknowledge that your personal data is transferred to and stored in these countries, which we do in accordance with applicable Indian law. Access is protected by encryption in transit, role-based access control and restricted administrative access.

8. How long we keep it

Account data is kept while your account is active. Booking, payment and payout records are kept for as long as tax and accounting law requires. Session content is kept for as long as needed to resolve complaints and disputes. Expert identity documents are kept while the Expert is active on the platform and for a limited period afterwards for audit purposes. When data is no longer needed we delete or anonymise it.

9. Your rights

You may ask us to: give you a summary of the personal data we hold about you and how it is processed; correct or complete inaccurate data; erase data that is no longer needed (subject to legal retention requirements); and nominate another person to exercise your rights in the event of your death or incapacity.

To exercise any right, write to infonumveda@gmail.com from the email address on your account. We will respond within the time required by law.

10. Children

Numvedaa is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has used the platform, contact us and we will delete their data.

11. Security

We use HTTPS throughout, strict browser security headers, role-based access control, restricted and uncached access to identity documents, cryptographic verification of payments, rate limiting, and an audit log of sensitive actions. No system is completely secure; if a breach affecting your personal data occurs, we will notify you and the authorities as required by law.

12. Cookies

We use only essential cookies needed for sign-in and security. See our Cookie Policy for details.

13. Grievances

If you have a concern about how your personal data is handled, contact our Grievance Officer, Numvedaa at infonumveda@gmail.com. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. You may also approach the Data Protection Board of India.

14. Changes to this policy

We may update this policy. Material changes will be announced on the website before they take effect, and the effective date above will be updated.